Request a return within 14 days of delivery for a refund or exchange.
- Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
- DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING AND RECEIPT. KEEP CLEAN AND UNSTAINED. Items should be neatly folded and carefully packed. Items in disheveled condition, or with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
- "Final Sale" items or orders purchased with store credit are not eligible for return or exchange.
- We strictly cannot accept any return, exchange or replacement requests after 14 days from delivery.
- Returns shipped back in disheveled, worn condition, or without original packaging or tags are subject to a 15% servicing fee per order, or may be returned back to the customer without refund.
- Returns cannot be processed without a detailed reason for return. Please allow 7-14 business days for refunds to be processed after we receive back your return package.
- International orders are final sale and non-refundable - with no exceptions.
- MOVIEN Design is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
- Please note we cannot provide any returns or exchanges for accidental damage caused during shipping.
- Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, will be subject to a 15% service charge and any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
MOVIEN Design reserves the right to refuse any returns or charge a return fee for returns that do not meet the above requirements.